Shipping policy

 

Shipping Policy 

Order Confirmation

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  All orders are processed once payment has cleared between the financial institutions. Processing times are determined by the individual institutions. Once the payment has cleared the order is placed and shipped within 1-2 business days. Transit times vary depending on the carrier but are typically between 2-7 business days.

Order Shipment

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@directgourmetappliance.com

No Shipping outside the USA. 

Shipping Options

Our base "Curb-side" Pickup shipping is usually completely free! This option usually takes between 2-7 days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer the below options for some products. Please contact us for more information about these prior to ordering. 

  • Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 

  • White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! Saunas will not be assembled. 

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE

Billing Terms and Conditions

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting your e-mail.

Payments Policy 

We accept the following forms of payment:

  • Credit cards (Visa, MasterCard, American Express, and Discover)

  • Debit cards

  • PayPal

  • Google Pay

  • Apple Pay

  • Cash, checks, money orders, or any other forms of payment are not accepted.


Payment Processing

Your credit/debit card or PayPal account will be charged at the time you place your order. We use secure payment processing services to ensure that your information is safe and secure.


Order Processing

After a customer places an order, we will send a confirmation email to the email address provided. We will process the order within 1-2 business days and prepare it for shipment. All orders have an ETA of 2-7 business days. Questions? You may contact us via email at support@directgourmetappliance.com

 

Couriers

We ship with all major couriers in the U.S. including but limited to UPS, Fedex, DHL and other freight brokers that ship larger items via LTL (less than full load). All of our deliveries are scheduled as curbside deliveries.